Adobe Acrobat.com Plus
Web conference with ease with Acrobat.com. With Acrobat.com Plus, you can host up to 20-person web conferences, and get unlimited online file folders and enhanced online collaboration tools.
Easily host an online meeting right now using your own dedicated room. Make presentations. Host training sessions. All without technical expertise or IT assistance*. With Acrobat.com you also get access to online collaboration tools like online file folders, and an online word processor and spreadsheet. You and your colleagues can author, save, and edit your shared documents online for quick and easy collaboration.
With Acrobat.com, it's easy to meet and work with distributed teams as if everyone were in the same room.
Acrobat.com monthly and annual subscriptions automatically renew, but may be cancelled at any time by contacting Adobe Customer Service. The Adobe Store automatically charges your credit card for your subscription fee (plus tax) at the beginning of each subscription term until you cancel your subscription.
To use Acrobat.com you must agree to its Terms of Use and Privacy Policy. You must also acknowledge that your relationship with Adobe is governed by U.S. law if you reside in North America and by English law if you reside outside North America. By adding an Acrobat.com subscription to your shopping cart, you acknowledge that you have read and agree to the Terms of Use.
Adobe’s online services are available only for users age 13 and older and may require a high-speed internet connection.
All Acrobat.com applications are available in English. Select applications are also available in French, German, Italian, Japanese, and Spanish.
*See System requirements.
Product information
Language version availability
All Acrobat.com applications are available in English. Select applications are also available in French, German, Italian, Japanese, and Spanish. Once you purchase your subscription, you can change your language preference in the preferences menu at any time.
Purchasing subscriptions
You may purchase a subscription to Acrobat.com through the Adobe Store. Simply choose an annual or monthly subscription, add it to your shopping cart, and check out. Your credit card will then be automatically charged for your subscription fee (plus tax) at the beginning of each subscription term until you cancel your subscription. You may cancel your subscription at any time by contacting Adobe Customer Service. The terms of your subscription are governed by the Terms of Use. Please review these terms before purchase. By adding an Acrobat.com subscription to your shopping cart, you acknowledge that you have read and agree to the Terms of Use.
Subscription activation
Once you purchase your Acrobat.com subscription, go to Acrobat.com and sign in. Your subscription purchase will be reflected in your account details, which are accessible by choosing More > Settings & Preferences. The functionality of your subscription will be in effect immediately. Remember, you must use the same Adobe ID to purchase the subscription as you use to sign into your Acrobat.com account.
Updating payment information
You will receive an email message from Adobe if your credit card is about to expire or in case of a payment error due to outdated information. You may update your credit card information and billing address by visiting Your Subscriptions on Adobe.com and signing in to your account. After you sign in, go to the "manage your subscription" area under "your account" and click "update payment info" next to the subscription you would like to update.
Cancelling subscriptions
When you purchase a subscription to Acrobat.com, the Adobe Store automatically charges your credit card for your subscription fee each month if you have a monthly subscription or each year if you have a yearly subscription. You may cancel your subscription at any time by visiting the "manage your subscription" area under “your account.” After you sign in to your account, go to the "manage your subscription" area and click "cancel subscription" next to the subscription. The subscription will remain active until the next payment due date, when the subscription will stop. Your credit card will not be charged again. If you would like to cancel service and have your service and account terminate immediately without waiting until the end of the term, contact Customer Service.
Find information below on pre-purchase questions and post-purchase download instructions:
Do you want your software NOW? Don't wait for the product to ship to you, download and get it right away.
Q. What is Purchase and Download?
A. Macromedia Online Store customers can choose to purchase the download version of Macromedia products. This lets you download the product and start using it right away. At any time after that, you may return to your Online Store account to resume a download or re-download your products.
Q. Can I order the software CD in addition to the online product download?
A.You will be given the option of adding the software CD after you add the download version to your shopping cart. Product manuals are available in the Books section of the Online Store.
Q. How does Purchase and Download work?
A. Add the download version of the software you want to your shopping cart. You will have the option to add the Backup software CD for a few extra dollars.
After completing the purchase, you will see the Download Your Products link that takes you to the
Download Center. You can download your product immediately or at a later time. (See instructions below for more details.)
Sign in to Your Account at the Macromedia Worldwide Store at any time to download, resume a download, or re-download your purchased software and retrieve your product serial number. (See instructions below for more details.)
Q. How long does it take to download a product?
A. It is difficult to determine the exact amount of time it takes to download a file. There are many factors that can affect the download speed, such as connection type and network traffic. However, here are estimated download times for different sized files and typical connection type. Keep in mind that these are rough estimates and that your actual download time may vary. To see estimated download times for different file sizes and connection types, visit the trial download help page.
Post-Purchase Download Instructions
How to download software:
1. To download immediately after you complete the purchase process, look on the Thank You screen for the Download Your Products link and click it. This will take you to Your Downloads.
To download at any other time, follow these additional steps:
- Go to http://www.macromedia.com.
- On the top navigation bar, click Your Account.
- Sign in to Your Account. If you do not remember your password, follow the directions on the page.
- Click the Your Downloads link.
If this is your first time downloading from the Macromedia Worldwide Store, you will be prompted to download the Preview Download Manager first. Follow these steps:
When the Save As window appears, save the Preview Download Manager file to the desktop by choosing Desktop from the pop-up window.
After you download the file, an icon with a large yellow V will appear on the desktop. Double-click the large yellow V icon on your desktop and begin downloading your product.
3. Once the download process is complete, Windows users will see the serial number on the screen. Mac OS users will need to click the View Slip button to see the serial number. The "Thank you for your purchase" message will appear.
4. Write down the serial number. You will need it to install your product. Note: You can retrieve your serial number at any time from the Your Downloads area. (See directions below.)
5. To begin the installation process, click Launch.
6. Follow the instructions on the screen.
How to re-download software:
Sign in to Your Account at the Macromedia Worldwide Store at any time to re-download your purchased software. Just follow the instructions given above for downloading your software. If you have exceeded the maximum number of downloads allowed, click Request More Installations to request additional downloads.
How to retrieve your serial number:
(Note: The product serial number will not appear in the Your Downloads area until you've initially downloaded the product.)
1. Go to http://www.macromedia.com.
2. On the top navigation bar, click Your Account.
3. Log in to your account. If you do not remember your password, follow the directions on the page.
4. Click Your Downloads on the navigation bar.
5. You can choose to see a list of all your purchased downloads by product or by order date, with the corresponding serial number for each product.
Additional Information
You may need to know the location of the installer files for troubleshooting purposes. After download, the files are located on the hard disk in the C:\Windows\Vbox\Installers\ (Windows 95/98/2000) or C:\WinNT\Vbox\Installers\ (Windows NT) directories, or on the desktop (Mac OS).
If you have difficulties during this process or you need technical assistance with new software, contact Macromedia Customer Service.
For instructions on downloading and installing Generator for Solaris or Linux, see the Generator for Unix ReadMe file.
Shipping Rates
For shipments within Europe:
Ground Delivery
9-11 business days—5.65 €
*Available for the shipment of backup CDs only and cannot be tracked
Standard Delivery
5-7 business days—20.00 €
Express Delivery
2-4 business days—30.00 €
International shipments will take between 9-16 business days.
Shipping Info and Policies:
When will my order arrive?
For your additional credit protection, all orders containing boxed product, CDs, manuals, and books are manually reviewed by our E-Commerce Department prior to fulfillment. We ship your order according to the availability of the product, usually within 48 hours.
To find out when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. Here's the equation we use:
Item Availability Date + Shipping Option Selected = Total Delivery Time
For example:
Item available immediately + 7 (Standard Shipping) = 7 business days maximum delivery time
Orders are usually processed within 48 hours. We ship your order according to the availability of the product, usually within 48 hours.
Availability is indicated in the shopping cart and on your receipt. Please allow for the shipping time you've selected.
Note: Delivery time is dependent on stock availability. Check for any availability messaging. Please add one shipping day if your order is placed the day before or on a national holiday. Also, express shipping is not available on Saturdays and Sundays.
To track your order, follow the link on your receipt to the shipping company, (TNT, UPS, or DHL), or call the shipping company's toll-free number and tell them your tracking number. They will give you detailed information on your shipment.
Back Orders
If an item in your order becomes back-ordered, we will do everything we can to fill your order as quickly as possible. If your order is not ready to ship within 7 business days, we will send you an email with an update on the status of your order.
Customs and Brokerage Information
The Macromedia Store Europe will deliver almost anywhere in the world, subject to export regulations. Because we cannot determine the customs, brokerage, or other fees that you may incur when the product enters your country, the shipping company will collect these fees when they deliver your order. For a more accurate estimate, check with the shipping company. If the amount still isn't clear and you want to be absolutely sure of the charges, we recommend that you purchase the products from your local Macromedia reseller, or buy the download version of the product.
